Customer operations, connected

Every conversation. One place.

Your customers have a lot to say. Bring calls, messages and tickets together, and give every conversation somewhere to go.

Book a demoMeet the family →

✓ Available now Cohavo Voice, our business phone system.

However they reach out, it all comes together.

  • Calls
  • Email
  • Live chat
  • Tickets
  • Workflows

A more connected workday

Good conversations need the whole picture.

When every channel lives in its own world, your team fills in the gaps: copying notes, chasing colleagues, asking the customer to repeat themselves. Cohavo brings the conversations and the work around them into one platform.

Meet the Cohavo family

Seven products. One shared purpose.

From the first hello to the next step, each product covers a part of the work, in one shared workspace.

  • Coming soon

    Cohavo Inbox

    Shared conversations

    A shared inbox. A shared understanding.

    Email and messages in one space, so the whole team can see what needs a reply.

  • Available now

    Cohavo Voice

    Business calling

    Every call. The right person.

    Call queues, a menu for callers, recording, transfers and live team status, on Mac, Windows, iPhone and the web.

    Explore Voice →
  • Coming soon

    Cohavo Desk

    Tickets and cases

    Every case. A clear next step.

    Turn a conversation into a case, give it an owner, and see it through to resolved.

  • Coming soon

    Cohavo Chat

    Real-time messaging

    Quick questions. Quick answers.

    Live chat on your website, answered by the same team that takes your calls.

  • Coming soon

    Cohavo Flow

    Routing and workflows

    Work that finds its way.

    Send each conversation to the right team, and let the routine steps run themselves.

  • Coming soon

    Cohavo AI

    Assistance and agents

    A helping hand. Never in the way.

    Notes, summaries and suggested next steps, written while you talk.

  • Coming soon

    Cohavo Insights

    Reporting

    See the bigger picture.

    How busy you were, how quickly you answered, and what people called about.

From hello to handled

Keep the conversation moving.

  1. 01 · Connect

    Meet them where they are.

    A call, a message or an email. Start with the ways your customers already reach you.

    Hi, can you help?Of course. Let's take a look.

  2. 02 · Coordinate

    Give the work a way forward.

    Route each conversation to the right person, and turn it into a case when it needs one.

    Conversation→Case→Workflow

  3. 03 · Understand

    See the bigger picture.

    Reporting sits beside the work, so you can see what is busy, what is waiting and what is new.

Start with calls. Today.

Cohavo Voice is a complete business phone system, hosted and looked after by us. Your team answers on Mac, Windows, iPhone or the web.

See what's in Cohavo Voice

  • Call queues

    Callers wait in order and reach the next free person, with the wait they were promised.

  • Caller menu

    "Press 1 for sales." Build it yourself, with recorded or spoken prompts.

  • Warm and blind transfers

    Introduce the caller first, or pass them straight on. Either way, nobody gets lost.

  • Call recording

    Recorded and kept with the call, ready when you need to listen back.

  • Live team status

    See who is available, ringing, on a call or away, as it happens.

  • AI call notes

    A summary and follow-ups after each call, so nobody has to write them up.

A few things to know

Glad you asked.

What is Cohavo?

Cohavo is a customer operations platform. It brings calls, messages, tickets, workflows and reporting into one place, so every conversation has somewhere to go.

What can I use today?

Cohavo Voice, our business phone system. The other products in the family are on the way, and they will share the same workspace when they arrive.

Who runs the phone system?

We do. Each customer gets their own server, which we host and look after, connected to the phone network for you. Your team just signs in.

Can we keep our phone numbers?

Usually, yes. We can move your existing numbers across, or give you new ones.

How do I see it working?

Book a demo and we will walk you through it on a real call.

Bring it all together

A better place for every hello.

See Cohavo Voice on a real call. We'll show you queues, transfers and AI notes, and answer your questions.

Book a demosupport@cohavo.io